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All products must be returned in the condition you received them. That is, all products must be returned in a new or unused condition with all original materials, and in their original packaging (original materials, and packaging also must be in new condition). This includes, but is not limited to, clothing tags and shoe boxes. Some items can only be returned if they're factory sealed. These include, but are not limited to, all headphones, camera lenses, and items from the video gaming, CD or DVD categories.
Returned products that are deemed by SHOPAGANZA.CA and our merchant partners to be in a non-returnable condition will be declined and returned to the customer. Qualifying products returned within 7 days of the date received will be refunded via your original payment method. Return Shipping is paid by the customer.
Returns on Fragrance Products
All orders can be returned up to 21 days after the ship date for a full refund minus shipping and gift wrap charges. If you would like to return a product from your order simply send the unopened product back to the address below in its original sealed packaging. You can expect a refund within one billing cycle of our receiving your returned product. If shipping was free for your order it will be deducted from the credit we apply to your credit card. Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.
Returns on Sexual Wellness Products
Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers. Provided the items have been tested and deemed defective, they may be sent back to us.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
This includes, but is not limited to:
- vibrators and dildos
- douche/enema kits
- anal toys, beads and plugs
- cock and ball devices
- cock rings and cock sleeves
- gags and ropes
- lingerie and men's wear
Lubes, massage oils, condoms, body paints and body jewelry are also not returnable.
Non returnable Item Category List:
-Books, Magazines, Sheet Music & Other Copyrighted Materials
-Food, Drink (including Alcoholic), Vitamins & Supplements
-Baby Products: Car Seats, Strollers with Car Seat Combos, Diapers and Breast Pumps
-Gift Cards, both SHOPAGANZA.CA & Third Party
-Personal Care Items
-Some Watches, marked on the product page
-Some Perfumes, marked on the product page
-All items from the Sexual Wellness categories: Lubricants, Condoms and Sex & Sexuality
All products sold by SHOPAGANZA.CA Merchant Partners are expected to be covered by the normal Manufacturer Warranty. Warranty coverage also includes the manufacturer's re-certified product warranty. To process a claim against a Manufacturer Warranty, please contact the Manufacturer directly, using your SHOPAGANZA.CA order confirmation as your proof of purchase.
Please email our customer loyalty team at email@example.com if you have any further questions about returns.
We have warehouses in United States and Canada. As a result, some items may be sent to you from United States. Shopaganza.ca is not responsible for any extra custom fees or anything that may happen in the customs. If an item does not pass US customs, the shipping fee to return the package will be paid by the buyer.